What is a service writer?

A service writer is typically an individual employed by a car dealership, auto repair shop, or other automotive service facility who is responsible for interacting with customers to determine their vehicle's service needs and scheduling appointments for repairs or maintenance.

Service writers often act as a liaison between customers and technicians, communicating the customer's concerns or requests and ensuring that the necessary work is completed to the customer's satisfaction. They may also provide estimates for service costs, explain repairs or maintenance to customers, and process payments for services rendered.

In addition to customer service skills, service writers typically have a good understanding of automotive systems and components, as well as knowledge of maintenance schedules and repair procedures. They may also have experience working with computerized service management systems to track customer information, schedules, and service history.

Overall, a service writer plays a key role in ensuring that customers receive quality service and that their vehicles are properly maintained and repaired in a timely manner.